Stakeholder Engagement
PEA conducts its business with a strong emphasis on taking care of and considering all stakeholder groups, both internal and external. The organization prioritizes on effective stakeholder management by applying the principles of the AA1000 Stakeholder Engagement Standard (AA1000SES) and the criteria for stakeholder and customer focus assessment as outlined in the State Enterprise Assessment Model (SE-AM). This approach is used to gather feedback and suggestions from stakeholders regarding PEA’s operations under both normal and crisis situations, through interviews, suggestion channels, and complaint channels. The insights gained serve as inputs for the ongoing review, improvement, and development of PEA's operations.
Stakeholder Identification
All PEA’s processes in enterprise architecture are assigned to be respond by all functions and bureaus, as they could identify their stakeholder from their processes, the processes in PEA enterprise architecture are as follows:
Subsequently, all functions and bureaus had to prioritize the significance of their stakeholders which was considered in 2 aspects and consideration criteria are as follows:
Engagement Planning
Afterwards, PEA selected stakeholders in Rand A, B and C to define their needs and expectation which is considered to be prioritize as follows criteria:
1st Criteria: level of stakeholder from interest/dependency is considered in types as follows:
1 = Type A stakeholder: Very Significant
2 = Type B stakeholder: Highly Significant
3 = Type C stakeholder: Significant
2nd Criteria: level of stakeholder from its group is considered in types as follows:
1 = All group of stakeholders excluding type 2 and 3
2 = Stakeholder in Cooperator group, including all in sub-groups
3 = Stakeholder in key partner group
3rd Criteria: level of stakeholder from its agreeable level to processes owner’s stakeholder engagement goal, objective and scope
These criteria are considered due to the needs and expectation of stakeholders if they are agreeable to process owner’s goal and objective, and scope which are in types as follows:
1 = Disagreeable to process owner’s goal and objective, and scope
2 = Partly agreeable to process owner’s goal and objective, and scope
3 = Fully agreeable to process owner’s goal and objective, and scope
4th Criteria: level of stakeholder from its agreeable level to PEA’s Materiality or PEA strategic objective
These criteria are considered due to the needs and expectation of stakeholders if they are agreeable to PEA’s Materiality or PEA strategic objective which are in types as follows:
1 = Disagreeable to PEA’s Materiality or PEA strategic objective
2 = Partly agreeable to PEA’s Materiality or PEA strategic objective
3 = Fully agreeable to PEA’s Materiality or PEA strategic objective.
The assessment of stakeholder’s needs and expectations shall be evaluated through all criteria, as a result, the appropriate level and method of stakeholder engagement was selected which was able to ranked in 6 levels as follows:
Level and Method
Stakeholder Engagement
Stakeholder Engagement Survey Results
