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Contact

1129 PEA Contact Center

Provincial Electricity Authority Head Office

200 Ngamwongwan Road, Ladyao, Jatujak Bangkok 10900
Tel : 02-589-0100 to 1
Contact Center : 1129

1129 IVR Menu

Press 0 Contact Agents (Thai)
Press 9 Contact Agents (English)
Press 1 Outage Notification
Press 2 Electricity bill amount inquiry
Press 3 Information inquiries
Press 4 Recommendation and Complaint
Press 5 Electricity services and related businesses
Press 6 FAX Receiving and Sending

Service Rate

• Home-based telephone 3 Baht
• Public telephone 1 Baht
• Mobile phone upon service provider

 

Last updated : 1 April 2021

Question : What information customers must prepared before calling to 1129 PEA Contact Center in case of electricity problem?

Answer : To provide a convenient and fast communication, these are information:-
1. CA Number (12 digits) from electricity bill
  1.1 Name and last name of the owner
  1.2 Address
  1.3 Nearest place that can be noticed (For example : Temple or Government Office)
  1.4 Electricity Authority
2. Name and last name of customer who calling to 1129 PEA Call center
3. Mobile phone number
4. Date and time of occurrence
5. Kind of electricity problem
6. The reason of electricity problem

Question : Why CA Number (12 digits) in electricity bill is needed?

Answer : First of all, it helps faster service and communication with more accuracy and also save time for asking for more information in 1.1-1.4
- 1129 PEA Contact Center will connect to Outage Management System (OMS) of PEA automatically, it makes easier to fix the electricity problem in real time. So, for more convenient and faster communication service, customers must "prepare the 12-digit CA Number in the electricity bill"
- But in case if customers are not convenient to give this information to our officers. Our officers will try to find out from other information, such as; name, address etc. until they get the CA Number.